NSSF Customer Service Centers
2017 - Kampala, Uganda

NSSF Customer Service Centers

Symbion was commissioned by NSSF to prepare a concept design of a prototype branch office that considers their vision and strategic goals, which aim to make the organization a market leader in the liberalized pension sector of Uganda. Symbion proceeded to develop a branch concept that incorporates NSSF’s new brand colours as well as a flexible and efficient layout that aims to improve customer experience within the branches. The concept for the prototypes was successfully completed in 2016 and construction works of the pilot Customer Service Centre and Branch Office on the ground floor of Workers House was completed in October 2017.

Project Details

  • Year Commissioned 2015
  • Year Completed 2017
  • Gross Area 540 sqm
  • Location Kampala, Uganda